DOCRENOVA · HELP AND INFORMATION

Privacy

Your files and document contents

Document, photo, PDF, video, card and code operations run in your browser. Files, file names, OCR text, name lists and code contents are not sent to a server for processing. Loading the site and local libraries or models uses a network connection.

Browser preferences and cookies

Your language preference is stored in your browser and a functional cookie for language redirects. The owner panel uses a separate functional access cookie. Tools may store local preferences; do not assume a reload will preserve your files or unfinished work.

Visitor measurements

When enabled, page paths, referring hostnames, country, device class, visible time and limited usage events are aggregated. Application analytics excludes IP addresses, raw browser details, file names and document contents. No persistent visitor ID is sent; the page code changes on each load. Your browser keeps entry/source/time data for an approximate session that resets after 30 minutes of inactivity. Records older than 365 days are removed as new records arrive. Cloudflare hosting and performance measurements may also be present.

Support reports

Text or files you choose to share through a support channel are processed by that channel and its recipient. Do not share personal or confidential document contents. Voluntary support sharing is a separate decision from on-device file processing.